Reference

idn789 Legal Terms For Your Account

idn789 Legal sets out how your account, wallet records and site access are handled before you open an account.

Account termsData choicesSecurity stepsLocal access
idn789 idn789 Legal Terms For Your Account
POLICY HELP ROUTE

Get Help With Legal Account Questions

A clear support route helps when a Legal question affects your account or wallet status. Start from the account help area and include the email or phone detail attached to your profile, plus the relevant payment reference when your question concerns DANA, OVO, GoPay or QRIS. We can then identify the policy point without asking you to repeat the full account history.

Team online

Account terms

Ask us to explain an account clause before you continue. Include the section heading and your account phone detail so our team can connect the answer to your exact access step.

Wallet status

For a Legal question about DANA, OVO, GoPay or QRIS records, send the payment reference and date through the account help path. Do not send a wallet password or security code.

Access concern

If access changes after phone verification or a device switch, tell us which screen you reached. We will explain the applicable policy and whether the restriction depends on local law.

DATA HANDLING

How We Apply Legal Data Rules

We keep the Legal process practical: you can see why an account detail is requested, how a cookie supports a session, and where to ask for a correction.

Account data

We use the phone detail and account identifiers needed to verify access, match your requests and protect the account. If a stored detail is wrong, ask us to review the specific field and explain the change.

Cookie choices

Cookies can keep your login session and remember selected account settings between pages. Your browser controls whether cookies remain, although changing them may require a fresh login or remove saved preferences.

Security checks

Phone verification comes before account access, and a device change can prompt another check. We do not ask for your password or one-time code through an unsolicited message or payment request.

Payment records

For DANA, OVO, GoPay, QRIS, bank transfer and virtual account activity, we retain the reference needed to trace a receipt and resolve a status question linked to your account.

Retention requests

Ask us how long a particular account or payment record is kept, and identify the record by date or reference. We will explain the applicable retention reason and any legal condition affecting removal.

Policy changes

To request a correction, copy of your data or clarification of a Legal clause, use the account help path with your verified contact detail. We may ask for an account step before making changes.

Legal Answers For Indonesian Accounts

These Legal answers address the questions we hear before account access, especially when you are checking data rights, phone verification or local payment records. We keep each answer tied to the policy path shown on idn789, and you can contact us when your situation needs a specific account check.

Legal covers account access, phone verification, data handling, cookies, payment references, security checks, retention and requests to correct or clarify account records. Eligibility depends on local law.

Access is available where local law permits. Your location, account details and verification step can affect eligibility, so check the Legal notice before opening an account or submitting wallet information.

Phone verification links the account to a contact detail you control and helps us identify the right account during a policy request. A device change may require the check again.

You can ask about account identifiers, phone details, cookie choices and payment references connected with your activity. Use the account help route and describe the record or date you want reviewed.

We use the DANA or QRIS payment reference, date and account link to trace a receipt or status question. Send only those details through account help, never your wallet password or code.

Yes. Submit a correction request through the account help path using your verified contact detail, name the field that needs attention, and complete any account check required before a change.

Identify the account or payment record by date, reference or type, then contact us through account help. We will explain the retention reason and whether local law affects removal or continued storage.